Effective Date: January 23, 2026

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By accessing or using the website www.ERCreativeCo.com and/or purchasing services from ER Creative Co. ("we", "our", or "us"), you ("the client") agree to comply with and be bound by the following Terms and Conditions ("Agreement"). Please read these terms carefully before making a purchase.

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PAYMENTS & REFUNDS

All services must be paid in full before work begins unless otherwise stated in writing. Payments are made via official invoice or on our website. We accept major credit and debit cards and may offer third-party payment options such as Klarna or Afterpay at checkout.

 

Failure to submit payment will result in the project not being scheduled or started.

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Due to the nature of creative services, all sales are final. ER Creative Co. does not guarantee refunds.

Refunds, if any, are issued solely at the discretion of ER Creative Co. and are not guaranteed under any circumstances.

 

By purchasing services, the client acknowledges and agrees to this no-refund policy.

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CANCELLATIONS

If the client chooses to cancel a project at any time, all payments made whether paid in full or otherwise are forfeited.

No refunds will be issued.

 

ER Creative Co. reserves the right to terminate or discontinue a project at our discretion if the client engages in behavior that is abusive, disrespectful, hostile, combative, or makes the project unreasonably difficult to complete. This includes, but is not limited to, repeated scope changes, failure to communicate, or failure to provide required materials or approvals in a timely manner.

In the event of cancellation or termination, ER Creative Co. retains ownership of all work, concepts, and intellectual property created prior to cancellation.

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TURNAROUND TIMES

Turnaround times begin once payment is received and all required onboarding materials are submitted.

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Brand Identity & Single Services: 10–14 business days

Branding Packages: Approximately 4–5 weeks, depending on the selected package

Website Development: 3–4 weeks

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Rush services are not available for branding packages or website development.

Turnaround times are estimates and may be impacted by unforeseen circumstances including, but not limited to, illness, family emergencies, natural disasters, or events outside of our control. Clients will be notified promptly if delays occur.

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CLIENT RESPONSIBILITIES

The client is responsible for providing accurate, complete, and timely information, including but not limited to brand details, content, imagery, and approvals. ER Creative Co. is not responsible for errors resulting from incorrect or incomplete information provided or approved by the client. Delays in communication or material submission may result in timeline extensions or additional fees.

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DELIVERABLES

Final deliverables are provided via Dropbox in PNG, PDF, and JPEG formats unless otherwise stated. Requests for additional formats (such as SVG, AI, or PSD) must be made in advance and may incur additional fees. ER Creative Co. is not responsible for long-term file storage. File access links may expire. Requests to resend or retrieve archived files may result in an administrative fee.

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REVISIONS

All services (excluding website development) include up to three (3) revisions. Revisions include reasonable adjustments to color, typography, layout, alignment, or sizing. After the third revision, the project is considered finalized. Additional revisions will be billed at $25 per revision. Design proofs, drafts, and concepts remain the property of ER Creative Co. and may not be used, shared, or distributed until final approval and full payment are received.

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BOOK WITH A CLEAR VISION

The client acknowledges that ER Creative Co.’s services are collaborative in nature and require clear direction to achieve successful outcomes. Prior to booking, the client is responsible for having a general understanding of their brand goals, audience, and preferences.

 

The client agrees to provide thoughtful and specific input during onboarding, including but not limited to:

 

Brand values and positioning

Visual preferences and inspiration

Color palettes (including hex codes, if applicable)

Typography preferences, tone, and style references

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Vague or open-ended requests such as “make it pop,” “freestyle,” or “create whatever you think looks best” may result in delays, revisions being exhausted more quickly, or additional fees. ER Creative Co. is not responsible for dissatisfaction resulting from unclear direction, incomplete information, or shifting preferences after work has begun. Requests to re-concept or restart work due to lack of clarity will be considered out of scope and billed accordingly.

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COMMUNICATION AND GHOSTING

Consistent communication is essential to the success of the project.

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If the client fails to respond for 7 business days, the project will be paused and a $50 reinstatement fee will be required to resume work. If the client fails to respond or provide requested materials within 30 business days, the project will be archived. A $100 reinstatement fee will be required to resume services.

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Archived projects are not guaranteed immediate availability and may be rescheduled based on studio capacity.

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CONFIDENTIALITY

All client information shared during the project will be kept confidential and will not be disclosed to third parties except as required by law.

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SCOPE OF WORK

Services are limited to the scope outlined in the agreed proposal or invoice. Any requests outside the original scope will require written approval and may result in additional fees and adjusted timelines.

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APPROVAL & FINAL ACCEPTANCE

Client approval written or verbal constitutes final acceptance of the work. Once approval is granted, ER Creative Co. is not responsible for additional changes, errors, or revisions unless billed as additional work.

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NO GUARANTEE OF RESULTS

ER Creative Co. does not guarantee business growth, increased sales, conversions, or specific results. Design effectiveness depends on multiple external factors beyond our control.

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LIMITATION OF LIABILITY

ER Creative Co. shall not be liable for any indirect, incidental, consequential, or special damages. Our total liability shall not exceed the amount paid by the client for the services rendered.

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GOVERNING LAW

These Terms and Conditions are governed by the laws of the State of Louisiana. Any disputes shall be resolved in the courts of Louisiana. ER Creative Co. reserves the right to update or modify these Terms and Conditions at any time. Updated versions will be posted on our website and become effective immediately.

 

INTELLECTUAL PROPERTY RIGHTS

Upon full payment, the client owns the final approved deliverables. ER Creative Co. retains the right to display completed or approved work in portfolios, case studies, social media, and marketing materials unless otherwise agreed in writing.

All preliminary concepts, drafts, and unused designs remain the property of ER Creative Co.

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By purchasing services from ER Creative Co. through our website, you acknowledge and agree that you have read, understood, and accepted these Terms and Conditions. Your purchase constitutes a binding agreement between you and ER Creative Co. and you are bound by these terms.