Effective Date: January 1, 2025

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By accessing or using the website www.ERCreativeCo.com and/or purchasing services from ER Creative Co. ("we", "our", or "us"), you agree to comply with and be bound by the following Terms and Conditions ("Agreement"). Please read these terms carefully before making a purchase.

 

By making a purchase, you acknowledge that you have read, understood, and accepted these Terms and Conditions. This Agreement constitutes a binding contract between you ("the client") and ER Creative Co., effective immediately upon purchase.

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ACCEPTANCE OF TERMS

By purchasing services from ER Creative Co., you, the client, agree that you have read, understood, and fully accept the terms presented.

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REFUNDS & DEPOSITS

Due to the nature of the services offered, ER Creative Co. does not issue refunds under any circumstances. All sales are final. If you, the client, are unsatisfied with the services provided, we are committed to working with you to find a satisfactory resolution. Please note, no deposits are accepted for our services, and full payment is required upfront.

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CANCELLATIONS

Either ER Creative Co. or the client may terminate design services at any time. To qualify for a full refund, the client must request a cancellation within 24 hours of making the purchase. In cases of lack of communication, respect, or consistency, ER Creative Co. reserves the right to terminate the project, and the client will no longer be permitted to continue working with us.

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TURNAROUND TIMES

Brand Identity and Single Services: 10–14 business days.

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Website Development: 3–4 weeks. Rush orders are not available for website development. Timely submission of all required information is necessary to meet the expected turnaround time.

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Branding Packages: The turnaround time for branding packages varies based on the selected package, with an average of 2–3 weeks. Rush order options are not available.

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Turnaround times may vary due to unforeseen circumstances, such as natural disasters, family emergencies, or illness. If any such event occurs, the client will be promptly notified.

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FILE EXPORT

Once the services are approved by the client, final deliverables will be exported as PNG, PDF, and JPEG via a Dropbox link sent to the client's email. If the client requires other formats (such as SVG, AI, or PSD), a request must be submitted.

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REVISIONS

All services (excluding website development) include 3 revisions. These revisions may include changes to brand colors, typography, alignment, or sizing.

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After the third revision, the project will be considered finalized. Any additional revisions will incur a fee of $20 per revision.

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ER Creative Co. retains all rights to the service proofs and these should not be used in any format until the project is finalized and fully approved.

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BOOK WITH A VISION

It is essential that the client has a clear vision for their brand before booking services. We encourage clients to be thorough when providing details, including brand values, backstory, brand palette (with hex codes), and any specific design preferences.

Please refrain from vague requests such as:

"Make it pop!"

"I'm not creative, you can freestyle."

"Just create what you think looks best."

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COMMUNICATION AND GHOSTING

Consistent communication is key to a successful design process. Clients are encouraged to maintain communication with ER Creative Co. throughout the project.

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If a client fails to respond to emails or messages for 7 business days, the project will be paused. To reinstate the project, a $25 fee will be charged.

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If the client does not provide requested information or respond within 30 business days of booking, the project will be archived, and a $50 reinstatement fee will be charged to resume the design process. This lack of communication is referred to as "ghosting," which is not encouraged.

 

CONFIDENTIALITY

We respect your privacy and confidentiality. Any personal or business information you provide will be kept confidential and will not be disclosed to third parties except as required by law.

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GOVERNING LAW

ER Creative Co. reserves the right to modify these Terms and Conditions at any time, and the updated version will be posted on the website. These terms are governed by the laws of Louisiana, and any disputes will be subject to the jurisdiction of courts in Louisiana.

 

INTELLECTUAL PROPERTY RIGHTS

Upon full payment, the Client will own the final deliverables. However, the Designer retains the right to use the work in portfolios, case studies, and marketing materials unless otherwise agreed in writing.

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By purchasing services from ER Creative Co. through our website, you acknowledge and agree that you have read, understood, and accepted these Terms and Conditions. Your purchase constitutes a binding agreement between you and ER Creative Co. and you are bound by these terms.